Active
Karta AI is an agentic Voice AI platform built for inbound and outbound operations for Financial Services companies. Its agents resolve customer calls end-to-end rather than routing them to a human. A proprietary context engine compiles a company’s SOPs and policies into machine-executable procedures. The agent can then verify the caller, work across CRMs, APIs and ticketing tools, and complete the workflow behind the request. A self-learning language model, tuned for Indian telephony, improves with every resolved call. Karta is delivered as SaaS or hybrid, with human-in-the-loop control and built-in guardrails for regulated workflows.
2024
Bengaluru, India
Seed
Most Financial Services customer support still runs on human agents backed by IVRs and rule-based bots. Those bots handle simple, single-step queries and push everything else to human operators. The complex calls, such as disputes, double debits, disbursement failures and KYC mismatches, need judgment across several systems. They are a small share of call volume but drive most of the cost and compliance risk. Today’s tools deflect calls instead of resolving them, and the gap is widest on inbound calls, where the customer’s problem is open-ended.
Powering AI voice agents for 10+ institutional clients across Financial Services, spanning inbound support, merchant onboarding and document verification.
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